Accessibility Statement

General

Cognoscenti Coffee is committed to making our website usable for everyone, including people with disabilities. We recognize that every person's needs are different, and that what works well for one person may present difficulties for another. We have made reasonable efforts — given our size, resources, and understanding of our customers' needs — to improve the accessibility of our website, and we treat this as an ongoing effort rather than a one-time task.

Our Standard

We strive to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our reference standard. While no website is ever perfectly conformant, we work to ensure our store, product pages, and forms can be used with keyboards, screen readers, and other assistive technologies.

What We've Done

Recent and ongoing improvements include providing descriptive labels for product links, buttons, and form fields; ensuring category filters and product option menus are properly labeled for assistive technology; improving text size and color contrast for readability; and supplying meaningful alternative text for product and informational images.

Third-Party Content

Some features of our site rely on third-party services — for example, security and spam-protection tools (such as reCAPTCHA), embedded social media, and external ordering or payment platforms. We do not control the structure of these services and cannot always modify them to accommodate every user, but we monitor them and seek accessible alternatives where reasonable. We are not responsible for the accessibility of third-party websites we link to.

Video

Where our website includes video, we aim to provide captions or an equivalent text description alongside the video.

Telephone Assistance

If you have a disability that causes you difficulty in accessing or navigating any part of our website, you may call us for assistance at 213-328-7575. This number is intended to help you use, understand, and navigate our website and the information on it. For sales, orders, or general product questions, please use the contact options elsewhere on our site.

We're Here to Help

If you have difficulty using any part of our website because of a disability, or if you have suggestions for how we can improve, please contact us at contact@cogcoffee.mom or access@cogcoffee.mom. Describe the difficulty in as much detail as you can, and we will do our best to provide the information, product, or service you need through an alternative method or to resolve the issue promptly.

Please note that messages sent to access@cogcoffee.mom may be forwarded to a representative who assists us; the forwarding service does not itself review or respond to messages. Your privacy will be respected; you are not required to share any personal information beyond what you choose to include in your message.